Return & Exchange Policy

Items must be unused, unwashed, and unworn with all original tags and packaging.
Items should not have any stains, damages, or alterations.
Exchanges are allowed only for size or defective items (subject to stock availability).
If the requested size is unavailable, customers can opt for a refund or store credit.
Refunds will be issued only after quality check approval.
Refunds will be processed within 5-7 business days after receiving the returned item.
Refunds will be credited to the original payment method.
Items purchased during sales, discounts, or promotional offers are non- refundable.
Customers must email or contact customer support with their order number and reason for return.
A return pickup will be arranged (if applicable) or customers may need to ship the item back.
If the return is due to defective or incorrect items, return shipping is free.
For size or preference-based returns, customers may need to bear return shipping costs.
In case of receiving damaged, defective, or wrong items, customers must report within 24 hours of delivery with clear images.
Orders can be cancelled within 24 hours of placement.
Once shipped, cancellation is not possible.

Refund Scenarios:

- Late order delivery.

- Double order placed (refund for one order).

- Book not available in stock.

- Courier service not available in the area.

- Already purchased book but informed us before shipment.

- If the student enters incorrect details (e.g., wrong pin code or mobile number) and the order is shipped

- We cannot change the address after shipment.

- The student is advised to place a new order with correct details.

- A refund for the previous order will be issued after the package is delivered back (RTO) to us.

- Fake delivery attempts, delivery delays, or wrong status updates by the courier person.

- In such cases, we will issue a replacement.

- Students can update their contact number for the replacement order if needed.

- Students must inform us within 48 hours if:

- A wrong book is delivered.

- A delivered product is marked as received but was not actually received by the customer.

- Fewer books than ordered were received.

Important: We will not be able to assist if the 48-hour deadline is crossed.

- For missing or wrong books, students are required to provide proof (e.g., photos) via email at Store@khanglobalstudies.com

- Students are advised to double-check their details (address, pin code, mobile number) before placing an order to avoid any issues.

- For any queries or concerns, feel free to reach out to us at 8757354880 & Store@khanglobalstudies.com.

Khan Global Studies Pvt. Ltd. 5th Floor, A13A, Graphix 1 Tower B, Sector 62, Noida, Uttar Pradesh 201309

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